Refunds & cancellation
This policy covers Jannal PMS subscriptions paid to AAROORA Technologies. It does not cover payments guests make to a property (room charges, orders, deposits) — those are between the guest and the property, under the property's own policy.
Free trial
Every new property starts with a 14-day free trial. No card is needed and nothing is charged during the trial. If you don't subscribe, nothing is ever charged.
Cancelling a subscription
- You can cancel any time from Billing in the app (web or mobile).
- Your plan keeps running until the end of the month you have already paid for, and does not renew after that.
- After the paid period ends there are 7 days' grace; then the property becomes read-only. Nothing is deleted, and you can subscribe again at any time to restore full access.
- To delete your data as well, delete your account in the app; see the privacy policy for what is kept for tax records.
Refunds
- No partial refunds for the current month after you cancel, unless required by law.
- Charged in error (for example, charged twice, or charged after you cancelled in time): we refund the wrong charge in full. Write to us within 30 days of the charge.
- Approved refunds go back to the original payment method through Razorpay, usually within 5–7 working days of approval; your bank may take longer to show it.
- Plan changes: to switch plans while subscribed, cancel and subscribe again to the new plan. Any unused amount on the old plan is not credited or refunded.
How to ask for a refund
Email us with your property name, the account's mobile number and the payment reference from Razorpay's receipt. We reply within 7 working days.
Contact
AAROORA Technologies (Ganeshkumar N, sole proprietor), First Floor, 1/716H, Melakkal Main Road East Street, above Federal Bank, Thuvariman, Madurai, Tamil Nadu 625019, India. Email hello@aaroora.com. Grievance Officer: Ganeshkumar N, hello@aaroora.com.