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Terms of service

Last updated: 10 October 2026

These terms are an agreement between you and Ganeshkumar N, sole proprietor trading as AAROORA Technologies, First Floor, 1/716H, Melakkal Main Road East Street, above Federal Bank, Thuvariman, Madurai, Tamil Nadu 625019, India (“AAROORA Technologies”, “we”), for the use of Jannal PMS — the web app at app.jannal.com, the Jannal mobile apps, the guest pages at stay.jannal.com and related services (together, “Jannal”). By creating an account or using Jannal you agree to them on behalf of yourself and the business you represent (“you”).

1. The service

Jannal is software for running a home, resort or small hotel: rooms and rates, bookings and a calendar, check-in, folios, invoices and payments recorded, a channel manager connection to online travel agencies (OTAs), a guest page for each booking, and staff access from web and mobile. We may improve, change or remove features over time; we will tell you in advance before removing a feature you pay for.

2. Accounts

  • You sign in with your mobile number and a one-time password (OTP) sent by SMS. Keep your phone and codes safe; you are responsible for activity under your account.
  • You must be at least 18 and able to enter a contract under Indian law. The details you give (property, GSTIN, address) must be accurate.
  • The owner of a property can invite staff and choose their roles, and is responsible for what staff do in Jannal and for removing access when someone leaves.

3. Free trial, plans and payment

  • Every new property gets a 14-day free trial. No card is needed to start.
  • Plans are per property. Current plans: Home (up to 10 rooms) ₹399 a month; Resort & small hotel (up to 30 rooms) ₹599 a month; Mandap & event hall (all your halls) ₹299 a month; larger properties by arrangement. Prices include GST and everything in the plan.
  • You subscribe from Billing in the app and pay through Razorpay (UPI or card). Subscriptions renew automatically each month until cancelled. We will tell you at least 30 days before a price change applies to your subscription.
  • The Home and Resort plans have a room limit and include the OTA channel connection. The Mandap plan covers all your halls.
  • If a trial or paid period ends unpaid, you get 7 days' grace. After that the property becomes read-only: staff cannot add new bookings or change dates or connect new OTAs, while check-in and check-out, recording payments and OTA bookings coming in keep working. Nothing is deleted; subscribing again restores full access.
  • Cancellation and refunds are covered by our refunds & cancellation policy.

4. Acceptable use

You agree not to:

  • use Jannal for anything unlawful, or to record guests' data without a lawful reason;
  • enter full Aadhaar or other ID numbers in free-text fields (Jannal asks only for the last four characters);
  • try to access other properties' data, probe or break our security, or overload the service;
  • copy, resell or reverse-engineer Jannal, or use it to build a competing product;
  • upload malware, or content you have no right to use.

We may suspend access that puts the service, other customers or guests at risk, and will tell you why unless the law prevents it.

5. Your data and your guests' data

  • You own your data — your property details, bookings, guest records, invoices and photos. You give us permission to host and process it only to provide Jannal to you, support you and keep the service secure.
  • For your guests, you are the data fiduciary under the Digital Personal Data Protection Act, 2023, and we are your data processor. You are responsible for having a lawful basis to collect guest data, for giving guests a notice (Jannal shows a short notice on the online check-in page and links to our DPDP notice), for answering their requests, for filing Form C for foreign nationals, and for deleting ID photos when you no longer need them. We process guest data only on your instructions, help you answer guests' requests, keep it secure, use only the sub-processors listed in our privacy policy, and tell you without undue delay about a breach affecting it. If your business needs a separate data processing agreement, write to us and we will provide one on these terms.
  • Guest messages: Jannal prepares WhatsApp messages (such as the guest page link) that your staff send from their own phones. You are responsible for the messages you send.
  • Tax records: Jannal helps you produce GST invoices; you remain responsible for their correctness and for keeping records as the law requires.
  • Export and deletion: you can delete your account in the app at any time. If the only owner deletes their account, the business is closed and its records are kept for 8 years (for tax records), then deleted. You can ask us by email for a copy of your business's data (bookings, guests, invoices and payments); we will send it as CSV files within 30 days.
  • Our own use of owners' and staff's personal data is described in the privacy policy.

6. OTAs and other services

The channel manager works through our channel-manager provider and the OTAs you connect (Booking.com, MakeMyTrip, Airbnb, Agoda and others). Your agreements with OTAs are between you and them. We work to keep availability and rates in sync, but OTAs and providers can be delayed or unavailable; check your OTA extranets for important changes, and Jannal is not responsible for an OTA's actions, commissions or overbookings caused by delays outside our control. Payments are processed by Razorpay under its terms.

7. Availability and support

We aim to keep Jannal available at all times but do not promise uninterrupted service; planned maintenance will be announced where possible. Support is by WhatsApp and email, 9 am – 9 pm IST. We do not offer a service-level agreement, uptime guarantee or service credits.

8. Our intellectual property

Jannal, its software, design and the AAROORA Technologies and Jannal names belong to AAROORA Technologies. We give you a non-exclusive, non-transferable right to use Jannal for your properties while your account is in good standing. If you send us feedback, we may use it freely.

9. Warranties and liability

Jannal is provided “as is”. To the extent the law allows, we exclude implied warranties and are not liable for indirect or consequential loss, such as lost bookings, revenue or profit. Our total liability for any claim is limited to the fees you paid for the affected property in the 12 months before the claim. Nothing in these terms limits liability that cannot be limited by law. You will indemnify us against claims by third parties, including your guests, that arise from your use of Jannal in breach of these terms or the law, or from the data you enter into it.

10. Ending the agreement

You can stop using Jannal and cancel at any time. We may end these terms with 30 days' notice, or straight away for a serious breach. On ending, read-only access and data retention work as described in sections 3 and 5.

11. Law and disputes

These terms are governed by the laws of India. Courts at Madurai, Tamil Nadu have exclusive Before going to court, both sides will first try to settle a dispute in good faith by writing to each other for 30 days.

12. Changes to these terms

We may update these terms. We will post the new version here with a new date and tell account holders in the app or by SMS or email at least 15 days before a material change takes effect. Continuing to use Jannal after that means you accept the change.

Refunds

See the refunds & cancellation policy.

Contact

AAROORA Technologies (Ganeshkumar N, sole proprietor), First Floor, 1/716H, Melakkal Main Road East Street, above Federal Bank, Thuvariman, Madurai, Tamil Nadu 625019, India. Email hello@aaroora.com. Grievance Officer: Ganeshkumar N, hello@aaroora.com.